27050 Vartholomio / Loutra Killinis
Tel. +30 2623096393
TEL. +30 2623096090
Managing Director: Antonios Mavropoulos
Location Trade. 0415K033A0028400
VAT identification number UST-ID. No. EL081962304
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Terms of Service
1.1 These terms and conditions apply to contracts for the leasing of hotel rooms and function rooms of the hotel as well as for all other related services and deliveries of the hotel.
1.2 Terms and conditions of the contractor shall apply only if expressly agreed in writing.
- Conclusion of the contract and content of the contract
2.1 Offers of the hotel are always non-binding. The contract is concluded by the acceptance of the hotel. The hotel is free to confirm the booking in writing.
2.2 The subletting and re-letting of the provided hotel rooms and function rooms, as well as the use of rented premises and areas for sales and similar events is not permitted and requires the prior written consent of the hotel.
2.3 The customer does not acquire the right to provide certain rooms. Unless otherwise agreed, hotel rooms are to be used from 15:00 on the day of arrival (check-in time). The customer has no right to earlier availability. On the agreed departure day, the rooms must be vacated at the latest by 11:00 (check-out time). Thereafter, the hotel may charge 50% of the full accommodation price (list price) until 6:00 pm due to the delayed eviction of the room for its contractually agreed use, and from 18:00 o'clock 100%. Contractual claims of the customer are not justified by this.
2.4 It is strictly forbidden to take food, drinks, flowers and furnishings.
2.5 The use of the hotel facilities is only possible within the respective opening times. The current opening hours are posted at the entrance of the respective hotel facility. The hotel reserves the right to change the opening hours or to close facilities in whole or in part, in particular due to alterations or hotel events, or if use for other reasons is not or only to a limited extent possible.
III. Prices, payment
3.1 The customer is obliged to pay for the accommodation, as well as other services used or agreed by him to the hotel. This also applies to services provided by the customer and expenses of the hotel to third parties. For services after midnight, the hotel is entitled to charge a per-hour rate supplement for providing staff.
3.2 The agreed prices include the respective statutory VAT. If the period between the conclusion of the contract and the performance of the contract exceeds four months and the price generally charged by the hotel for such services increases or the value added tax increases, the hotel may increase the agreed price appropriately, but not by more than 10%.
3.3 Billing is in Euros (€). For foreign cash and cash equivalents, the exchange rate differences and bank charges are charged to the person obliged to pay. Prepayments in foreign currencies are credited to the total amount at the date of the value date.
3.4 Invoices of the hotel are to be paid on the day of departure without deduction. In case of late payment, the hotel is entitled to charge interest in the amount of 5 percentage points above the base rate.
3.5 The hotel is entitled to demand a reasonable advance payment at any time. If the amount of the advance payment and the payment dates in the contract are not agreed otherwise in writing, the following advance payments have been agreed:
- a) in the accommodation area (lodging and breakfast)
- 15% deposit upon signing the contract as a guarantee.
3.6 Complaints regarding the accounting are to be announced immediately after becoming known to the hotel.
- Cancellation of the hotel
4.1 If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel, the hotel is entitled to withdraw from the contract.
4.2 Furthermore, the hotel is entitled to withdraw from the contract for a materially justified reason, for example if
- force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible,
- the hotel has reasonable cause to believe that the accommodation and / or event may endanger the smooth running of the business, the security or the reputation of the hotel in public.
4.3 The hotel must notify the customer of the exercise of the right of withdraw without delay.
4.4 In case of justified cancellation of the hotel no claim of the customer for compensation for damages arises
- Cancellation by the customer
5.1 Cancellations must be made in writing.
5.2 In the accommodation area the following applies to a cancellation by the customer:
5.3 In case of cancellation, the customer has to pay 90% of the agreed room price per room and booked nights.
5.4 For individual reservations, the cancellation periods of the written confirmation apply.
5.5 As a cancellation in the sense of the above regulations also a change of the contract scope by late arrival or early departure applies.
- Brought decoration material and other objects
6.1 Decoration material brought by the customer has fire safety requirements
correspond to. The hotel may request the submission of official proof.
6.2 Due to the risk of possible damage, the installation and attachment of objects to walls is prohibited.
6.3 The exhibited or other objects brought along must be removed immediately after the end of the stay. If the customer does not comply with this obligation, the hotel may carry out the removal for a fee.
VII. Liability of the hotel
7.1 Claims for damages, for whatever legal reason, are excluded, unless the hotel or its legal representatives, employees or vicarious agents acted willfully or through gross negligence or the claims for damages are based on the violation of essential contractual obligations.
7.2 The hotel is not liable for damage to the vehicle of the customer, which is parked on a parking space of the hotel car park.
7.3 The hotel is not liable for damages that are the sole responsibility of other customers / tenants or other third parties. The hotel is not liable in relation to customers for damage caused to the customer's vehicle in the property of third parties.
VIII. Liability of the customer
- The customer is liable for damage to buildings and / or inventory caused by himself or his family members. It is up to the customer to sufficiently insure himself for such liability cases. The hotel is entitled to demand proof of insurance.
- Final provisions
9.1 Amendments or additions to the contract, including this written form clause, must be made in writing.
9.2 Place of fulfillment and payment is the domicile of the hotel.
9.3 Exclusive place of jurisdiction - also for check and exchange disputes is in the commercial traffic the seat of the hotel.
9.4 Greek law applies.
9.5 Should individual provisions of these General Terms and Conditions be invalid or void, this shall not affect the validity of the remaining provisions.
The same applies to contract gaps. In addition, the statutory provisions apply.