Welcome to the website of APARTHOTEL HELIDONIA. Our website is designed to provide you with information about our company and our services and offers you the possibility to make bookings in our hotel or to purchase vouchers for services of our hotel. To help you understand what happens to your personal information, we'd like to share with you how we use it and what decisions you can make about how we collect and use your information.

Responsible for the processing of Data on this site is the APARTHOTEL HELIDONIA.


  1. Collection and use of Data

1.1  When visiting our website, our web servers temporarily collect technical details of the device from which you visit our website, such as browser type used, installed operating system or device settings. In addition, we collect your IP address and, if you use our website, e.g. with your mobile phone, also the individual code number of your device (so-called Unique Device Identifier). Our web server continues to collect certain data that automatically transmits the web browser program you are using.

This includes

- the name of your Internet service provider,

- the address of the website from which you visit us,

- the bottom of the website of the APARTHOTEL HELIDONIA  that you visit, as well as

- Date and duration of your visit.

1.2  Our website is also an information platform through which we would like to answer your inquiries. In order to personalize the contact, you have the possibility to tell us your name, address and e-mail address via the contact form. Of course, you can only get information using an e-mail address.

1.3  If you make bookings through our website or otherwise ( by telephone), we generally take personal information such as name, address, e-mail address, telephone number, credit card number and bank details during the ordering process on.

1.4  During your stay, we also store other data, such as information about invoices, as well as your criticisms, comments and requests.


  1. Purposes for which we use your Data

We use your personal data in order to enable you to visit our website (connection establishment) and to create anonymous usage statistics based on the automatically transmitted data (see section 1.1), which enable us to understand the use of our website and to provide it as needed (1) In addition, the processing of the data takes place in order to answer your contact requests, to place orders or bookings and to align our services with your wishes.

 If necessary, we may also use your information to enforce our rights or third party rights.

We also use your personal information for promotional purposes, such as sending booklets. 

We will use your information to send e-mail newsletters with your consent.


  1. Disclosure of your Data to third parties

3.1  In connection with the processing of orders and bookings, we transfer personal data to service providers who assist us with the processing. This applies in particular providers of credit card billing services, as far as the data transfer is required to process the payment. We work together with the following companies: Visa, MasterCard, Maestro. We reserve the right to conduct a credit check.


  1. Cookies

We use cookies on our website (_ga: Google Analytics / _gat: Google Analytics / _gid: Google Analytics / cookieconsent_status). This is primarily to make your online visit more enjoyable and individual.

4.1  Cookies are small, often encrypted text files that are stored in your browser directory. Through cookies it is possible to identify you as a particular customer and to save your personal preferences when using our website, as well as technical information. Above all, this has the advantage for you that you do not need to re-enter the information contained in the cookies every time you visit our website. By itself, cookies do not necessarily contain or reveal personally identifiable information. However, if you enter personal information on our website, it can be linked to the data stored in the cookies. However, operators of other websites do not have access to these files.

4.2  For our website we also use Google Analytics. This is a web analytics service provided by Google Inc. that generates detailed statistics about website traffic and traffic sources. We use Google Analytics for statistical purposes only, for example, to track how many people have clicked on specific product information. Google Analytics is based on cookie technology and collects information about your use of our website, including your IP address. So that no user identification takes place via the IP address, we have implemented a special code that ensures that your IP address is only recorded in a shortened and therefore anonymous form. Identification of individual users is no longer possible via this shortened IP address. The information collected by Google Analytics will be shared with Google Inc., based in the United States. Goolge Inc. is self-certified under the US Privacy Shield to ensure a level of data protection that is appropriate under EU law. You can prevent the collection and distribution of this information to Google Inc. by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout.

4.3  The basic settings of most browsers require that cookies be accepted. You can completely disable the use of cookies in the settings of your browser program, refuse to set certain cookies or be notified about each setting of a cookie. For more information about these settings, see the "Help" section of your browser, for example. For example, as the login function for your customer account is based on cookie technology, it is possible that some parts of our website will not work properly if your browser is set to refuse to accept cookies.


  1. Storage of data

We store personal data only as long as it is necessary for the performance of your desired services or for the fulfillment of statutory retention periods.

5.1  Data collected while surfing our website (see section 1.1) and which may legally qualify as personal data (such as the full IP address) will be stored for a period of 14 days, unless an exceptional incident occurs , such as a hacker attack, requires a longer storage period.

5.2  Personal data resulting from a booking will be kept for a maximum of 10 years. If you subscribe to a newsletter, we will save the relevant data at least until you log out.

5.3  Data without personal reference can be stored permanently. 


  1. Your rights

6.1  To view, delete, update or restrict your personal information collected through our website or otherwise, you can contact us at any time by e-mail or telephone. Our contact details can be found at the end of this guideline and in the imprint. The same applies if you have further questions about the data that we have stored about you or about their use.

6.2  If you wish to delete your data, these will be removed from our systems immediately, unless we are obliged to store your data, for example due to tax or commercial storage requirements. In such case, we will ensure that your data is blocked for other purposes.

6.3  In addition, you can contact us at any time and, in justified cases, object to the processing of personal data concerning you.

6.4  If you have consented to the use of your personal data for advertising purposes, you may revoke your once given consent at any time with future effect.


  1. Links to other websites

Our website contains links to websites operated by third parties, including social networks such as Facebook, Twitter or Pinterest. This Data protection does not apply to the collection, processing and use of personal data by such third parties. Please note that we can not assume any responsibility for the content of external websites or for the compliance therewith with the data protection requirements. We therefore recommend that you check your  data protection.


  1. Amendment of this Data protection

If this data protection  is changed in content, you will find the changes on this page. In order to always know what information we collect and how we use it, we will also provide older versions of the data protection, specifying their validity period here.


  1. Contact

If you have any questions about this data protection or the use of personal information by us, you can always contact us in writing or by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.),


Date of last update: August 31, 2018